Privacy policy

Last updated: March 25, 2026

COQY Store manages this store and this website, including data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). COQY Store is powered by Shopify technology, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or engage in any other transaction through the Services, or when you communicate with us through any other means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to any information that identifies you or can reasonably be linked to you or another person. Personal information does not include anonymized or de-identified data that cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal information — including inferences derived from such information — depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card numbers, debit card numbers, payment information, financial account data, transaction details, payment method, payment confirmation, and other payment-related information.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us including information you provide when contacting customer support or submitting inquiries or complaints.
  • Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information including how and when you interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, use the Services, communicate with us, or provide your information in any other way.
  • Automatically through the Services, including data collected from your device, cookies, and similar technologies.
  • From service providers, including when they collect or process your information on our behalf.
  • From partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

  • Providing, personalizing, and improving the Services: including processing payments, managing orders, maintaining your account, facilitating shipping, returns, and exchanges, and offering a personalized shopping experience.
  • Marketing and advertising: including sending promotional communications and displaying relevant ads based on your activity.
  • Security and fraud prevention: including protecting your account and detecting fraudulent or harmful activity.
  • Customer support and communication: including responding to your inquiries and maintaining our relationship with you.
  • Legal obligations: including complying with applicable laws and responding to legal processes.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify and service providers that support our operations (payments, analytics, shipping, etc.).
  • With marketing and business partners for advertising purposes.
  • When you request or consent to sharing your information.
  • Within our business group or affiliates.
  • In connection with legal obligations, business transactions, or to protect our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit may be shared with Shopify and third parties located in different countries. Shopify may process your information independently for certain advanced features. For more information, please review Shopify’s Privacy Policy at: https://privacy.shopify.com

Third-Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.

Children’s Data

The Services are not intended for minors, and we do not knowingly collect personal information from children under applicable law. If you believe a minor has provided personal data, please contact us for removal.

Security and Data Retention

No system is completely secure, and we cannot guarantee absolute security. We retain your information only as long as necessary for legal, operational, and service purposes.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access to your personal information
  • Request deletion
  • Request correction
  • Data portability
  • Opt-out of data sale or targeted advertising

You may exercise these rights by contacting us. We may need to verify your identity before processing requests.

Complaints

If you have concerns about how we handle your data, please contact us. You may also file a complaint with your local data protection authority.

International Transfers

Your data may be transferred and processed outside your country. We use appropriate safeguards such as Standard Contractual Clauses when required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

Contact

If you have any questions or requests regarding this Privacy Policy, please contact us:Email: work.internet0305@gmail.com
Address: Francisco Coloane Escritor, Casa Esquina #610, Sarmiento, ML, 3340000, Chile